Front Office Administrator

Job Title: Front Office Administrator

Starting Hourly Rate: $15.00 Depending on Experience 

Reports to: Operations Manager

Start Date: Immediate 

General Job Description:

Manages front desk including receptionist duties, customer service, scheduling appointments, and managing customer data base.

Major Duties and Responsibilities:

Triage phone calls and direct to the appropriate department, accurate and detailed phone messages.

Ensure all customers are recorded in SharpSpring

First point of contact for customers, providing exceptional customer service, shop tours, and problem solving.

Schedule customer/ vendor appointments with shared calendar.

Complete SharpSpring education models, share with front office new tools and processes in SharpSpring.

Manage SharpSpring data, organize, enhance shop use to software’s full potential

Manage intake process, record/ file all customer documents

Assistant event coordinator working closely with Averie (creative marketing director/ event coordinator)

Minor Duties and Responsibilities:

Full back-up support role fulfilling online orders, shipping, and coordinating drop shipping.

Assisting with aging unfulfilled orders

Coordinate freight shipping, record BOLs, enter freight tracking

Manage Docu-Sign upfitter agreements 

Office supply orders and purchases

Office/ Retail store cleanliness and organization

Manage FVG Dealer accounts

Additional Support Roles 

Purchase orders, data entry, AP, inventory tracking 

Administrative support. in all areas